We want you to be happy with your purchase. Contact us using the details on our Contact page within 7 days of receiving your order to request a return, replacement, cancellation, or refund.
Defective, wrong, or misdescribed items
If an item is defective, damaged, materially different from its description, or we sent the wrong item, contact us as soon as reasonably possible. We will arrange a replacement, repair where appropriate, or refund as required by applicable Sri Lankan law. A short reporting period or missing packaging does not remove rights relating to defects or errors that could not reasonably have been identified earlier.
Change-of-mind returns
For an eligible change-of-mind return, items must be unused, in their original packaging and in the same condition in which they were delivered. Return postage is the customer's responsibility unless the return is due to our error.
Refunds and cancellations
You may request cancellation before dispatch. After we receive and inspect an eligible return, we will confirm the outcome and process an approved refund to the original payment method within 7 business days. Refunds exclude the original delivery charge only where the return is not due to our error. Your bank or payment provider may take additional business days to display the refund. If we cannot fulfil an accepted order, we will contact you and offer a replacement or refund.
Personalised items
Personalised or custom-made items cannot be returned for change of mind, but this does not limit rights where the item is faulty, wrong, or materially misdescribed.
How to request help
Include your order number, a description of the issue, and clear photographs where relevant. We will provide return instructions and the return address after reviewing the request. Do not send an item back without contacting us first.
Nothing in this policy limits rights available under applicable Sri Lankan law.
